AI Prolocutor Privacy Policy
Updated: June 11, 2026
Effective: June 11, 2026
AI Prolocutor is an AI phone assistant app developed by Shenzhen Shenglin Qijing Artificial Intelligence Co., Ltd. (referred to as "the Company", "we", "us", or "our"). The app can use artificial intelligence to make phone calls on your behalf, such as restaurant reservations, customer service follow-ups, hotel bookings, and cross-language phone conversations.
We place great importance on protecting your personal information and privacy. We handle this information with due care and diligence, and we are committed to processing your personal information strictly in accordance with this Privacy Policy.
Before using our product, carefully read and fully understand this Privacy Policy. You acknowledge and confirm that when you tap "Agree" to this Privacy Policy, you consent to our processing of your personal information in accordance with this Privacy Policy.
This Privacy Policy explains the following:
How We Collect and Use Personal Information
Permissions Required to Provide Features or Services
Additional Notes on Third-Party SDK Permissions
How We Store Personal Information
How We Share, Transfer, and Publicly Disclose Personal Information
How We Protect Personal Information
Your Rights
Terms for Minors
How This Privacy Policy Is Updated
How to Contact Us
1. How We Collect and Use Personal Information
The information we collect from you or ask you to provide will be used to:
Ensure the basic functions of the product operate properly;
Provide product features and services;
Optimize and improve our products and services;
Protect the security of our products, services, and users; and
Comply with applicable laws, regulations, and national standards.
Our product mainly helps AI complete phone conversations on your behalf based on the call scenario, additional information, and task instructions you enter on the call preparation page. During an AI call, if the AI needs you to provide details such as a phone number, order number, or reservation information, the information you voluntarily submit will be used to continue and complete the current call task. When you use voice input, real-time calling, or connect Kikago Bluetooth earphones, the app may process your voice input or call audio to enable speech recognition, real-time AI processing, call understanding, and cross-language communication.
The app may also collect information such as your iOS system version, device model, language and region, time zone, app version, anonymous performance logs, error logs, WebSocket connection status, and latency data. This information is mainly used to diagnose compatibility issues, analyze software faults, maintain service stability, and continuously improve the product experience. Call records, transcripts, and WAV audio files generated by AI calls are stored only on your device and are not uploaded to our servers.
2. Permissions Required to Provide Features or Services
We respect and protect the privacy of all users. To provide better services, the following permissions may be required when you use our product:
Network Access: Obtained statically. Used for AI service requests, software updates, diagnostic information uploads, and to ensure real-time calling functions work properly.
Local Storage: Obtained statically. Used to save call transcripts, WAV audio files, and your in-app preferences, such as the selected AI model, voice input method, language, and related settings.
Microphone Access: Obtained dynamically with your authorization. Used to capture your voice input, call audio, or speech-to-text content to enable real-time AI processing, voice input, and call communication features.
Speech Recognition: Obtained dynamically with your authorization. When you choose Apple Speech as the voice input method, this permission is used to convert your speech into text so you can enter content on the call preparation page.
Bluetooth Access: Obtained dynamically with your authorization. Used to connect Kikago Bluetooth earphones or Bluetooth audio devices and transmit necessary audio data between the device and the app.
Location Access: Obtained dynamically with your authorization. Used only when you actively use the "Search Nearby" feature to look for restaurants, places, or points of interest, and only to obtain nearby place search results.
Read Current Running Services: The app may process necessary information related to currently running features. This information may include, but is not limited to, device model, system version, app version, network status, anonymous performance logs, voice input content, AI call text content, call audio, and local call records. We do not collect your contacts, photo library, calendar, health data, or browsing history, and we do not track you across apps or websites.
3. Additional Notes on Third-Party SDK Permissions
To complete relevant functions and provide a better user experience, we may integrate third-party SDKs or third-party services for technical support, such as real-time voice AI, text generation, speech recognition, nearby place search, and Bluetooth audio device connection. We may provide the following personal information to these partners. We carefully evaluate the purposes for which affiliates and third parties use shared information, assess their security protection capabilities, and require them to comply with legal agreements. We conduct strict security monitoring of SDKs that access information to protect data security. We will obtain your authorization and consent before sharing your personal information with affiliates or third parties, unless the shared personal information has been de-identified and the third party cannot re-identify the individual. If an affiliate or third party uses information beyond the original scope of authorization, they must obtain your consent again.
The following describes the permission use of AI Prolocutor partner SDKs or third-party services:
- Alibaba Cloud DashScope
- Scenario: Used to provide real-time voice AI, text generation, and multimodal conversation capabilities, including Qwen Realtime, Multimodal Dialog Suite, and the qwen-plus text model.
- Types of personal information collected: Real-time audio streams, call preparation text, role instructions, and necessary context required for the current request.
- Purpose: The above information is used to complete the AI call, voice understanding, text generation, and real-time interaction task you selected.
- Privacy policy: https://www.alibabacloud.com/legal/privacy
- Google Gemini Live API
- Scenario: Used to provide real-time voice AI calling when you select the Gemini model in the app.
- Types of personal information collected: Real-time audio streams, role instructions, and necessary context required for the current request.
- Purpose: The above information is used to complete the AI call and real-time voice interaction task you selected.
- Privacy policy: https://policies.google.com/privacy
- OpenAI Realtime API
- Scenario: Used to provide real-time voice AI calling when you select a GPT model in the app.
- Types of personal information collected: Real-time audio streams, role instructions, and necessary context required for the current request.
- Purpose: The above information is used to complete the AI call and real-time voice interaction task you selected.
- Privacy policy: https://openai.com/privacy/
- Apple Speech Recognition
- Scenario: Used to convert your speech into text when you choose Apple Speech as the voice input method.
- Types of personal information collected: Voice content you actively input and necessary information required by Apple system speech recognition.
- Purpose: The above information is used to generate text on the call preparation page or in voice input scenarios.
- Privacy policy: https://www.apple.com/legal/privacy/
- Amap Open Platform
- Scenario: Used for the "Search Nearby" feature to help you find restaurants, places, or points of interest.
- Types of personal information collected: Approximate location information, search keywords, and place query requests.
- Purpose: The above information is used to return nearby place search results.
- Privacy policy: https://lbs.amap.com/pages/privacy/
- Kikago SDK
- Scenario: Used to connect Kikago Bluetooth earphones or Bluetooth audio devices.
- Types of personal information collected: Bluetooth device connection status, necessary device information, and audio frame data.
- Purpose: The above information is used to transmit audio data between your phone and the Bluetooth device, and to ensure device connection and call audio functions work properly.
4. How We Store Personal Information
Information and materials collected by the app may be stored on the app's servers. Such information and materials may be transferred to, accessed from, stored in, and displayed in a country or region outside the country or region where you are located or where the app collects the information and materials.
During your use of our app, to improve service quality and billing, we may collect usage information and store it as network logs, including but not limited to your IP address, address, language used, access date and time, and software and hardware characteristics.
Call transcripts, WAV audio files, and your preferences generated by AI calls, such as the selected AI model, voice input method, language, and related settings, are stored locally on your device through the iOS file system and UserDefaults. They are not uploaded to our servers. Audio and text content necessary for the current AI call request will be transmitted in real time to the third-party AI service provider you selected, only to complete the current feature request.
We will retain your personal information only for the shortest period necessary for the purposes stated in this Privacy Policy, unless laws or regulations require otherwise or you separately authorize an extended retention period. After the retention period expires, we will delete or anonymize your personal information.
5. How We Share, Transfer, and Publicly Disclose Personal Information
- Sharing
You agree that we may share your personal information with affiliates that support our features and services. This support includes infrastructure technology services and data processing. These affiliates are not permitted to use your personal information for purposes unrelated to those stated in this Privacy Policy. If they need to change the processing purpose, they will obtain your separate authorization and consent. We currently do not share your personal information with third parties other than affiliates. If we need to share your personal information with third parties other than affiliates, we will ask for your consent separately.
- Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following circumstances: transfer with explicit consent. After obtaining your explicit consent, we may transfer your personal information to another party.
- Public Disclosure
We will publicly disclose your personal information only in the following circumstances:
We disclose the personal information you specify in a manner to which you have explicitly consented.
We may publicly disclose your personal information when required by laws, regulations, mandatory administrative enforcement, or judicial requirements, based on the requested type of personal information and disclosure method. When permitted by laws and regulations, if we receive such a disclosure request, we will require the requesting party to provide corresponding legal documents, such as a subpoena or investigation letter.
Please understand that, according to laws, regulations, and/or relevant national standards, we may share, transfer, or publicly disclose your personal information without your authorization or consent in the following circumstances:
Directly related to national security or national defense security;
Directly related to public security, public health, or major public interests;
Directly related to criminal investigation, prosecution, trial, or enforcement of judgments;
Necessary to protect your or another individual's major lawful interests, such as life or property, where it is difficult to obtain your consent;
Personal information that you have disclosed to the public yourself; or
Personal information collected from lawful public disclosures, such as lawful news reports or government information disclosures.
6. How We Protect Personal Information
We place great importance on the security of users' personal information. We use commonly adopted data protection technologies and management measures, such as network isolation, data encryption, access control, malicious code prevention, and security audits.
Please understand that although we take reasonable measures in accordance with the law to protect your information, no system or network is absolutely secure. If our physical, technical, or administrative safeguards are compromised, resulting in unauthorized access, public disclosure, alteration, or destruction of information and causing damage to your lawful rights and interests, we will bear responsibility within the scope required by law. We will also make every effort to hold the infringing party legally accountable, and we hope you will cooperate with us to the best of your ability.
In the unfortunate event of a personal information security incident, we will notify you in accordance with laws and regulations of the basic facts and possible impact of the incident, the measures we have taken or will take, suggestions for you to prevent and reduce risks, and any remedial measures available to you. We will notify you by email, push notification, or other methods. If it is difficult to notify each personal information subject individually, we will publish an announcement in a reasonable and effective manner. We will also report the handling of the personal information security incident to regulatory authorities as required.
7. Your Rights
We place great importance on your control over your personal information. We make every effort to protect your rights to access, modify (update or correct), delete, withdraw consent, and cancel your account, so that you have sufficient ability to protect your privacy and security. We will handle your requests in a timely manner.
- Manage and Withdraw Authorization
You may withdraw your consent by turning off features or changing app permissions in your device settings. This allows you to change the scope of personal information you authorize us to continue collecting or withdraw your authorization. Please understand that specific business functions and services require your information to operate. After you withdraw consent or authorization, we will no longer be able to provide the corresponding functions and services, and we will no longer process the related personal information. However, your withdrawal of consent or authorization will not affect personal information processing previously conducted based on your authorization.
- Access This Privacy Policy
You can view the full text of this Privacy Policy on the "About" page in the app. Please understand that the relevant services described in this Privacy Policy may vary depending on your phone model, system version, software application version, mobile client, and other factors. The final products and services are subject to the software and related services you actually use.
- Right to Be Notified if Operations Stop
If we stop operating, we will promptly stop collecting your personal information, notify you of the cessation of operations by individual notice or public announcement, and delete or anonymize the personal information we hold about you.
- Complaints and Reports
You may file a complaint or report through the channels we disclose. If you believe that your personal information rights may have been infringed, or if you discover clues relating to infringement of personal information rights, you may contact us through "About" - "User Feedback" in the app. After verification, we will respond to your complaint or report within 7 business days.
8. Terms for Minors
If you are under 18 years old, you should read and agree to this Privacy Policy together with your parent or other guardian, under their supervision and guidance, before using the software and related services.
We protect minors' personal information in accordance with applicable national laws and regulations. We collect, use, share, or disclose minors' personal information only when permitted by law, with the explicit consent of a parent or other guardian, or when necessary to protect minors. If we discover that we have collected a minor's personal information without prior verifiable parental consent, we will try to delete the relevant information as soon as possible.
If you are the guardian of a minor and have questions about the personal information of the minor under your guardianship, contact us through the contact information provided in this Privacy Policy.
9. How This Privacy Policy Is Updated
The Company may revise this Privacy Policy from time to time. Without your explicit consent, we will not reduce the rights you are entitled to under this Privacy Policy. The Company reserves the right to modify this Policy at any time. After this Privacy Policy is updated, we will show you the updated Privacy Policy through push notifications or pop-up windows during version updates, so that you can learn about the latest version in a timely manner. The app will also provide an entry where you can review it. If we make material changes to this Policy, we will notify you through a website notice. If you continue to use our services, you are deemed to have agreed to the revised Policy. If the update involves collecting sensitive personal information such as IP addresses, contacts, contact information, or location, we will ask for your consent again.
10. How to Contact Us
Protect your personal information carefully and provide it to others only when necessary. If you have any questions, comments, or suggestions about this Privacy Policy or personal information protection, contact us at:
Customer service email: info@kikago.ai
After receiving your questions, comments, or suggestions and verifying your identity, we will reply within 15 business days.